Shipping & Returns Policy

Shipping:

We offer pan-India shipping. Each piece is handcrafted with love and made-to-order, so please allow upto 14 days for order processing and creation.

Once your order is ready to be shipped, you will receive a shipping confirmation email with tracking details. Shipping times may vary depending on the destination.

Made-to-Order:

Please note that all our products are made to order and crafted specifically for you. Due to the personalized nature of our creations, we do not accept returns or exchanges. We strive to ensure that each piece meets our highest quality standards. If you have any concerns or issues with your order, please email us at info@cartucci.com, and we will be happy to assist you and look into it.

Damaged or Defective Items:

In the unlikely event that your item arrives damaged or defective, please contact us within 24 hours of receiving your order. We will work with you to resolve the issue promptly.

We may require photos or additional information to assess the damage or defect before taking appropriate action.

Order Cancellations:

As our products are made to order, order cancellations can only be accommodated within 2 hours of placing your order. Once the production process has started, cancellations cannot be accepted.